About the role
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
We are seeking a Trilingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish , to join our dynamic support team. This role is ideal for someone who thrives in a fast-paced IT environment and is passionate about solving user issues efficiently and professionally. The right candidate will bring experience in Help Desk or Service Desk operations , with the flexibility to support both remote and onsite users .
This position will support IT operations for a major media / entertainment company. This position will be long term and is 100% remote based opportunity.
Experience of a IT Helpdesk Analyst
- Experience: 1-5yrs+
- Enterprise experience preferable (experience supporting larger organizations)
- Help desk/call center experience (must have)
- Great Customer Service / Phone Skills
- New Device Setups or Refresh
- Providing troubleshooting for Windows and Mac OS, and network connectivity issues
- Dell and MAC hardware
- Troubleshooting Level 1 and Level 2 issue
Skills Required for a IT Helpdesk Analyst
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.
- Application Support (O365 suite - Outlook, Adobe)
- Troubleshooting Level 1 and Level 2 support issues
- ServiceNow
- Windows/MacOS support
- Help Desk
- Service Desk
- IT Support
- Japanese Trilingual (Japanese/English/Spanish)
About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
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