About the role
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
We are seeking a Japanese-speaking IT Helpdesk Analyst to join our dynamic support team. This role is ideal for someone who thrives in a fast-paced IT environment and is passionate about resolving user issues efficiently and professionally. The selected candidate will provide technical assistance to end users and support the day-to-day IT operations of a major media and entertainment company.
This is a long-term, 100% on-site position.
Required Qualification
- Fluency in both English and Japanese is required. Japanese proficiency must be equivalent to JLPT N2 or N3, with the ability to communicate confidently with native Japanese-speaking end users in both written and verbal interactions.
Key Responsibilities
- Provide responsive and professional technical support to end users.
- Troubleshoot and resolve Level 1 and Level 2 hardware, software, application, and network connectivity issues.
- Support Windows and macOS operating systems.
- Set up, configure, refresh, and image laptops and other user devices.
- Work directly with end users to configure laptops according to their operational and personal settings.
- Troubleshoot Dell and Apple hardware.
- Provide support for Microsoft 365 applications, including Outlook, as well as Adobe applications.
- Diagnose basic to advanced TCP/IP and network connectivity issues.
- Document, track, and manage incidents and service requests through ServiceNow.
- Escalate complex technical issues to the appropriate support teams when necessary.
- Deliver a positive customer experience through clear communication, timely follow-up, and effective issue resolution.
Preferred Qualifications
- Professional proficiency in English and Spanish.
- One to five or more years of IT Help Desk, Service Desk, or technical support experience.
- Previous experience supporting users within a large enterprise organization.
- Help Desk or call center experience.
- Strong customer service, communication, and telephone support skills.
- Ability to prioritize multiple requests and work effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Benefits
- Competitive benefits package exceeding statutory requirements
- Minor and major medical expense insurance
- Monthly grocery vouchers
- Additional paid time off with full salary
- Access to ongoing training and professional development opportunities
- Inclusive and collaborative work environment with employee recognition programs
About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally, with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
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