About This Role
This key position provides primary technical support for internal employees while upholding the Star Valley Health mission, vision, and values. The role involves end-user training and other related duties as assigned.
Responsibilities
- Process IT trouble tickets in a timely and accurate manner
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Work with employees to clearly identify and resolve hardware, software, and service related problems
- Resolve and/or escalate employee problems or system-wide problems in a timely manner
- Train employees on software applications, systems, and services
- Set up new employee accounts and provide training
- Maintain systems support and archiving procedures, perform daily server tape backups
- Install, test, and configure new workstations, peripheral equipment, and software
- Document and maintain the company’s software and computer hardware inventories
- Schedule and perform routine maintenance equipment activities, minimizing impact to end-users
- Assist in research, application, and recommendation of new technologies and products
- Participate in IT on-call schedule
- Perform other duties and responsibilities as assigned by supervisor
Requirements
- Working knowledge of Internet, email systems, telecommunications, and data communications
- Standard operating systems, software packages, and software utilities
- Proper records maintenance and storage for local and distributed environments
- Strong multi-tasking skills with the ease of changing directions upon requirements and need
- Strong customer service and interpersonal skills
- High School Diploma or equivalent is required
- One year of experience of operating, maintaining, upgrading, and configuring PC hardware, software, and associated peripheral equipment
- Applicable IT related certifications and equivalent years of experience are acceptable
