IT Engineer Help Desk System Operations Support

About This Role

This night-shift post on the cardiac ward pairs patient care with mentoring new nurses. This role is an entry point into the IT industry, focusing on supporting engineers across various sectors such as automotive, home appliances, semiconductors, IT, and pharmaceuticals. It is suitable for individuals without prior IT experience or specialized qualifications, offering comprehensive training to build foundational skills.

Responsibilities

• Provide help desk support for PCs and systems
• Conduct system operation checks and support
• Perform IT administrative tasks such as data entry and document creation
• Execute system and application testing
• Review manuals and support development teams

Requirements

• Reside in Japan
• Generally 35 years old or younger (to foster long-term career development; exceptions may be considered based on experience and aptitude)
• High school graduate or above
• At least 1 year of full-time employment experience
• Proficient in typing
• Basic Excel skills
• Able to attend approximately 2 months of training at a facility in Tokyo or Nagoya after joining
• Able to be assigned to project sites nationwide after training (location preferences are considered but not guaranteed)
• Japanese language proficiency equivalent to JLPT N1 is required for smooth communication, work instructions, and understanding materials.

Nice to have:

• Eager to challenge the IT industry without prior experience
• Desire to acquire specialized skills through long-term employment
• Proactive in learning new knowledge
• Experience in customer-facing roles such as sales, retail, or hospitality
• Experience learning IT through IT schools, vocational training, or self-study

Benefits

• Social insurance
• Pay raises
• Bonuses (twice a year, in July and December)
• Annual holidays: 125 days
• Summer, New Year, and Golden Week holidays
• Paid leave (10 days after 6 months of employment, up to 20 days maximum)
• Condolence leave, parental leave, nursing care leave
• Company-owned resorts
• Membership-based welfare service "Benefit Station" (discounts on leisure, travel, sports, etc.)
• Relocation assistance (for assignments requiring relocation)
• Company housing/dormitories (one-room dormitory for ¥37,000/month, utilities separate, with furniture and appliances, no key money or deposit required)
• Employment insurance
• Workers' accident compensation insurance