About the role
Job Purpose :
The IT Engineer is responsible for providing on-site support to local plant staff and coordinating with regional/global IT staff whenever needed to provide full IT service for all staff located across the Asia region.
Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
Ability to quickly adapt to changing priorities and fluctuations in workflow.
Working Location:
Yen Phong (extend) industrial zone, Yen Trung commune, Yen Phong district, Bac Ninh, Vietnam
Key Responsibilities:
IT Support
• Provide daily comprehensive technical support services to local office
• isolate and trouble-shoot any network, system, printing and application problems
• Provide incident and after-action reports and analysis
Network & System Management
• support network, PBX, CCTV, Switch, Door Access system and servers
• Assistance on IT infrastructure /network/server project
• Assist Anti-virus system management and security-related alerts screening with the guide from regional/global IT
Asset Management
• Install new PCs, printer, telephone, and other IT equipment
• Distribute IT equipment, and in charge of local IT inventory maintenance
• IT related procurement
Knowledge and Standards
• Follow up established procedure on finishing documentation/recording work
• Maintain IT documents and service guides, Contribute current technical information and best practices to the Reference Library
• Support business processes, systems, and users by applying knowledge of information technology
• Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
Other tasks
• Provide basic computer training to staff; Deal ISP related case
• Assist users with backup procedures periodically in accordance with user backup policy
• Accomplish any other tasks as assigned by the superior
Requirements:
- Good knowledge of both hardware, software, network ;
- Experience of software like MS Office365 OWA, Teams, SharePoint Online…etc.
- Experience on software like Smart CFD, CADian, Solidworks, AutoCAD etc, installation and licensing, resolve computer and printer problems
- Good/Strong verbal and written communication skills, can use English as working language
- Problem-solving skills, and the ability to exercise sound judgment in any customer service scenario
- good team player with self-motivation and can work independently with minimal direction, experience of working in multi-national company will be a plus
- At least 4 Years working experience on IT support role
- Degree or Diploma in IT or related discipline
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Boyd was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.