About This Role
This IT Director role serves as the primary IT partner for the North America Industrial Packaging (NAIP) business, aligning business priorities with practical technology solutions. The role owns the NAIP business application portfolio, including support, enhancements, demand management, project delivery, and stakeholder engagement for QAD, Solomon, and related applications. It ensures alignment with enterprise standards, architecture, roadmaps, and long-term platform strategies, and helps define and execute the NAIP ERP modernization roadmap.
Responsibilities
- Serve as the primary IT business partner for NAIP, building strong relationships with functional and operational leaders to align technology solutions with business priorities
- Lead the NAIP business applications portfolio, including QAD, Solomon, and related systems, ensuring reliable support, maintenance, enhancement delivery, and business value realization
- Manage application demand intake, prioritization, and execution, balancing business needs, resource capacity, budgets, and enterprise technology standards
- Develop and execute the NAIP ERP modernization roadmap, including ERP consolidation, migration, rationalization, and transformation initiatives
- Partner with enterprise application strategy leaders to ensure NAIP solutions align with corporate architecture, platform standards, governance, and long-term technology roadmaps
- Evaluate business processes and system capabilities to identify opportunities for standardization, optimization, automation, analytics, and AI-enabled improvements
- Lead application-related projects and enhancements, including requirements gathering, solution design, testing, deployment, change management, and post-implementation support
- Provide leadership for application support and issue resolution, ensuring timely escalation, root-cause analysis, communication, and continuous service improvement
- Coordinate cross-functional IT activities with Infrastructure, Security, Service Desk, Data/BI, and Enterprise Applications teams to deliver integrated and supportable solutions
- Manage vendor and third-party partner relationships, overseeing performance, service delivery, project execution, and value realization
- Lead, coach, and develop application and business analyst teams, fostering accountability, knowledge sharing, succession planning, and continuous improvement
- Ensure compliance with IT governance, security, risk management, SDLC, change management, and audit requirements
- Communicate technology strategies, project outcomes, risks, and recommendations to business and IT leadership, translating technical concepts into clear business impacts and decisions
Requirements
- Demonstrated experience leading or substantially contributing to ERP migrations, consolidations, rationalization, or modernization initiatives