Directing IT for North America Industrial Packaging (NAIP) is the core of this role, serving as the primary IT partner and aligning business priorities with practical technology solutions. The Director will own the NAIP business application portfolio, including support, enhancements, demand management, project delivery, and stakeholder engagement for applications like QAD and Solomon. This position requires close collaboration with global application strategy leaders to ensure alignment with enterprise standards and long-term platform strategies.
Responsibilities
Serve as the primary IT business partner for NAIP, building strong relationships with functional and operational leaders to align technology solutions with business priorities
Lead the NAIP business applications portfolio, including QAD, Solomon, and related systems, ensuring reliable support, maintenance, enhancement delivery, and business value realization
Manage application demand intake, prioritization, and execution, balancing business needs, resource capacity, budgets, and enterprise technology standards
Develop and execute the NAIP ERP modernization roadmap, including ERP consolidation, migration, rationalization, and transformation initiatives
Partner with enterprise application strategy leaders to ensure NAIP solutions align with corporate architecture, platform standards, governance, and long-term technology roadmaps
Evaluate business processes and system capabilities to identify opportunities for standardization, optimization, automation, analytics, and AI-enabled improvements
Lead application-related projects and enhancements, including requirements gathering, solution design, testing, deployment, change management, and post-implementation support
Provide leadership for application support and issue resolution, ensuring timely escalation, root-cause analysis, communication, and continuous service improvement
Coordinate cross-functional IT activities with Infrastructure, Security, Service Desk, Data/BI, and Enterprise Applications teams to deliver integrated and supportable solutions
Manage vendor and third-party partner relationships, overseeing performance, service delivery, project execution, and value realization
Lead, coach, and develop application and business analyst teams, fostering accountability, knowledge sharing, succession planning, and continuous improvement
Ensure compliance with IT governance, security, risk management, SDLC, change management, and audit requirements
Communicate technology strategies, project outcomes, risks, and recommendations to business and IT leadership, translating technical concepts into clear business impacts and decisions
Requirements
Demonstrated experience leading or substantially contributing to ERP migrations, consolidations, rationalization, or modernization initiatives
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Experience with ERP roadmaps, business process harmonization, data migration, integration planning, testing, cutover readiness, and change management
Demonstrated ability to operate within a matrixed governance model and collaborate effectively with enterprise application strategy leaders, business stakeholders, and transformation teams
10+ years of experience in IT, business applications, ERP support, business analysis, or related technology leadership roles
5+ years of leadership experience managing application teams, business analysts, vendors, projects, or business-facing technology functions
Experience supporting ERP or business application portfolios in manufacturing, industrial, distribution, finance, plant operations, or customer service environments
Strong business acumen and ability to partner with executives, functional leaders, operational teams, IT peers, vendors, and cross-functional teams
Experience with project delivery, requirements definition, testing, release management, SDLC discipline, vendor management, SLAs, KPIs, contract inputs, and cost/value discussions
Strong communication skills with the ability to translate technical topics into clear business terms, prioritize competing demands, and make practical tradeoff recommendations
Working knowledge of AI-enabled business capabilities, including how AI, automation, and analytics can be applied responsibly to improve business processes, decision-making, and user productivity
Nice to have:
Experience working with manufacturing ERP platforms such as QAD, Solomon, SAP, Oracle, Microsoft Dynamics, Infor, Epicor, JD Edwards, or similar solutions
Bachelor's degree in Information Technology, Business, Supply Chain, Finance, Engineering, or a related field, or equivalent experience
