About This Role
This night-shift post on the cardiac ward pairs patient care with mentoring new nurses. This is a new role for the organization and will report to the CFO.
Responsibilities
- Develop the Strategic IT Roadmap: Assess the current state of technology across 30+ sites and design a multi-year strategy that aligns IT investment with the group's aggressive growth targets, focusing on scalability, cloud migration, and standardization
- Manage Multi-Site Infrastructure (SD-WAN/NetOps): Oversee the connectivity, reliability, and performance of the Wide Area Network (WAN) linking all clinics. This includes managing ISPs, firewalls, and VPNs to ensure seamless access to critical applications from any location
- Oversee Managed Service Providers (MSPs): Serve as the primary accountability owner for external IT vendors. Strict management of Service Level Agreements (SLAs) is required to ensure the existing MSP delivers timely helpdesk support
- Lead Data Security & HIPAA Compliance: Act as the designated HIPAA Security Officer. Implement and enforce policies for access control, encryption, and audit logs. Conduct regular risk assessments and lead staff training on cybersecurity threats like phishing and ransomware
- Architect Data Integrations & Interoperability: Design the middleware strategy to ensure seamless data flow between the Electronic Medical Record (EMR), Practice Management (PM) system, laboratory interfaces, and third-party population health tools (HL7/FHIR standards)
- Standardize Hardware & Software Lifecycle: Establish a "standard operating environment" (SOE) for all workstations, tablets, and printers. Centralize procurement to reduce costs and manage the asset lifecycle from acquisition to secure disposal
- Optimize Clinical Application Performance: Collaborate with the Chief Medical Officer to optimize the EMR configuration. Troubleshoot clinical workflow bottlenecks and ensure the software stack supports the specific needs of PCPs, PAs, and NPs
- Establish Internal Support Protocols: Define the escalation matrix between the external helpdesk and internal resources. Implement a ticketing system to track trends in technical failures and identify root causes affecting clinic productivity
- Drive Business Intelligence & Reporting: Build the data architecture necessary to extract actionable insights from clinical and financial systems, enabling leadership to track provider productivity, patient volume, and revenue cycle metrics
- Manage Disaster Recovery & Business Continuity: Develop and test robust backup and recovery plans. Ensure that clinics can maintain critical operations during internet outages or system failures through redundancy and failover protocols
Requirements
- 7+ years managing IT systems strategy and implementation for a multi-site healthcare business
- Experience working in Healthcare Technology
