About the role
Company Overview Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.
This is a 12-month agency contract role (extendable/renewable) Job Responsibilities
- Provide end-user support for Microsoft 365
- Handle incidents and service requests, perform initial troubleshooting and escalation
- Manage user accounts, permissions, and configuration changes
- Perform operational tasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation )
- Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools
- Coordinate with internal teams and vendors for issue resolution and follow-ups
- Maintain knowledge articles, SOPs, and FAQs
Job Requirements
- Atleast 1-year relevant experience
- Experience in IT Helpdesk / Service Desk support
- Solid understanding of Microsoft 365 fundamentals and support operations
- Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders
- Coordinate with stakeholders/users
- PowerShell scripting/administration experience
- Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.
- Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.
- Experience supporting global users
Interested candidates who wish to apply for the above positions, please click "Apply now".
We regret that only shortlisted candidates will be notified.
Working Location: Singapore
Bhadoria Shilpalekha Vikas (R1876178)
JAC Recruitment Pte. Ltd. (90C3026)
#countrysingapore
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