About This Role
This role provides onsite and on-call assistance to end-users within the organization’s desktop computing environment, ensuring optimal service delivery. It involves coordinating activities from simple tasks to more complex plans.
Responsibilities
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices
- Respond to service requests and incidents via ticketing system, phone, or in-person
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.)
- Set up and configure new employee workstations, including user accounts and permissions
- Maintain asset inventory and ensure accurate documentation of IT equipment
- Assist with onboarding/offboarding of employees from a technical perspective
- Support remote users with VPN, remote desktop, and connectivity issues
- Collaborate with other IT teams on escalated issues or project-related tasks
- Follow security protocols and assist with antivirus, patching, and data protection policies
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 1+ year of experience in a desktop support, helpdesk, or IT technician role
- Strong knowledge of Windows OS, Office 365, and basic networking concepts
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA
- Excellent communication and interpersonal skills
- Strong troubleshooting and problem-solving abilities
Nice to have:
- Experience with macOS or Linux environments
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF)
Important Details
- Occasional lifting of equipment (up to 25 lbs)
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies
About the Company
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
