About the role
Convert data from all forms into usable data for First Students Operation Products. Adheres to standard operating procedures around route and student mgmt. system, ensures accurate submission, and uploads and maintains the route & Student data for all First Student products used by FS Locations and School Districts. Play a support role around data converted into First Student products
Major Responsibilities:
- Perform the processes for converting route data from all forms (3rd party systems data exports, MS-Excel documents, etc.) into FS platforms.
- Perform Data Validation and Analysis on data loaded by process and provide feedback to First Student locations to achieve business goals.
- Play a support role for First Student Products for locations to work with Application Development Teams for resolution.
- Manages time effectively, prioritizing, and escalating tasks and issues as necessary.
- Performs other duties and responsibilities as assigned including help with special projects.
- Determines how to convert route information into usable data that conforms to First Student system according to the data requirements.
- Problem solving data issues related to data integration process into FS products
- Ability to determine when to escalate to Customer, Operations or IT.
Experience & Skills Required:
- Bachelor’s Degree in Analytics, MIS, Computer Science or related field.
- Excellent Communication Skills (Oral/Written)
- Excellent Customer Satisfaction Skills
- Ability to work multiple projects
- Proficient in MS-Excel and macro building. Knowledge of MS Access is a plus.
- Working knowledge of relational database experience, specifically with SQL and/or Oracle a plus
- Working knowledge of routing concepts and/or any commercial mapping software tools.
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
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