About the role
About the role
We are seeking an IT Assistant on a contract basis. This is an excellent opportunity to develop your technical support skills in a dynamic technology environment. Based in Benguet Cordillera Administrative Region, this role is fundamental to ensuring our organisation's IT infrastructure operates smoothly and our users receive prompt, effective technical assistance. As an IT Assistant, you will be at the forefront of our help desk operations, providing essential support that keeps our business running efficiently.
What you'll be doing
- Providing first-line technical support to end-users via phone, email, and in-person, troubleshooting hardware and software issues
- Installing, configuring, and maintaining computer hardware, peripherals, and software applications
- Managing IT service desk tickets and logging issues in the ticketing system with clear documentation
- Assisting with user account creation, password resets, and access provisioning
- Performing routine maintenance tasks including system updates, patches, and antivirus software management
- Supporting the installation and configuration of network devices and peripherals
- Escalating complex technical issues to senior IT staff when necessary
- Maintaining a clean and organised IT equipment inventory
- Following all IT policies and security protocols to protect organisational data
What we're looking for
- Technical certification such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent industry qualification (preferred)
- Knowledge of Windows and/or macOS operating systems and basic troubleshooting techniques
- Understanding of networking fundamentals and basic connectivity issues
- Familiarity with help desk ticketing systems and IT support best practices
- Excellent communication skills with the ability to explain technical issues to non-technical users
- Strong problem-solving abilities and a methodical approach to troubleshooting
- Ability to work independently and as part of a supportive team environment
- Attention to detail and commitment to maintaining accurate documentation
- Customer service orientation with patience and professionalism when handling user queries
- Willingness to learn new technologies and expand your technical knowledge
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