IT Administrator

About This Role

This IT Administrator role supports and enhances the firm's technology operations, working closely with a managed service provider and internal teams. The individual will ensure seamless IT support, equipment provisioning, and license management, identifying areas for improvement and co-creating solutions with peers and external partners.

Responsibilities

• Partner with the MSP to oversee day-to-day operations, projects, and escalations
• Serve as the primary point of escalation for Advisors and internal users, actively managing and prioritizing open IT support tickets and working closely with the Managed Service Provider (MSP) to ensure timely resolution of issues and minimize disruptions to daily operations
• Manage the procurement, configuration, and deployment of hardware and software for new and existing users
• Oversee user access and license management for third-party tools (e.g., Adobe, Zoom, MS365) and centrally managed applications
• Support the IT aspects of firm acquisitions and transitions, coordinating with internal teams and the Managed Service Provider (MSP) to ensure a smooth onboarding process, system integration, and technology setup for incoming advisors and staff
• Partner with field offices and internal departments to understand their technology needs, identify opportunities for improvement, and provide ongoing IT support to enhance efficiency and the overall user experience

Requirements

• 3+ years in an IT Administrator or similar role
• Familiarity with SaaS license management and endpoint provisioning
• Strong organizational and troubleshooting skills
• Excellent communication and collaboration abilities
• Comfortable in a fast-paced, service-oriented environment

Nice to have:

• Experience working with MSPs