About This Role
The IT Administrator is responsible for all aspects of IT administration, Microsoft Dynamics 365 ERP administration, system integrations, and second-tier end-user support within the IT department. This role involves setting up, configuring, maintaining, and managing various Microsoft services and supporting Dynamics 365 configurations and integrations.
Responsibilities
- Setup, configure, maintain, and provide day-to-day management of Microsoft 365 services, Microsoft Dynamics 365 ERP modules, Azure services, endpoints, networking, Windows servers, and storage services
- Support Dynamics 365 configurations, data relationships, integrations, and API connectivity between business systems to ensure reliable and efficient business operations
Requirements
- Minimum 3 years of hands-on experience administering, configuring, and supporting Microsoft Dynamics 365 ERP environments
- Minimum 2-3 years of progressive experience in an IT helpdesk, service desk, desktop support, or technical support environment
- Experience configuring Dynamics 365 modules, workflows, forms, business rules, entities, and system settings to support business requirements
- Understanding of Dynamics 365 data architecture including entity relationships, linked records, data mappings, table structures, and dependencies between modules
- Experience working with APIs, web services, and integration platforms to establish, maintain, and troubleshoot integrations between Dynamics 365 and third-party applications
- Experience troubleshooting data synchronization issues, integration failures, and relationship mapping between connected business systems such as Brightspace and Vitrium
- Experience managing Microsoft Intune environments including device enrollment, configuration profiles, application deployment, compliance policies, endpoint security, Windows Autopilot, MDM, and MAM
- Experience administering Microsoft Entra ID (Azure AD), including user lifecycle management, Conditional Access, MFA, security groups, enterprise applications, and RBAC
- Maintain detailed IT asset inventory and equipment records
- Experience leveraging Microsoft Copilot, Copilot Studio, Power Automate, AI-powered workflows, or similar artificial intelligence platforms to improve business processes, automate repetitive tasks, and enhance end-user productivity
- Excellent customer service skills and a responsive attitude
- Technical writing and documentation
- Microsoft administration for: Microsoft 365, SharePoint, Exchange Online, Teams, Intune, Entra ID (Azure AD), Azure, Purview, Defender, Power Automate, PowerShell, Windows Server, and Hyper-V, including configuration, security, automation, and integration between business systems
- University Diploma in Information Technology or Computer Science or equivalent discipline of study
