IT Administrator

About This Role

This IT Administrator role serves as the primary point of contact for IT support, ensuring efficient and professional service delivery to colleagues. The position involves managing IT assets, coordinating equipment, and providing administrative support to IT leadership.

Responsibilities

• Be the first point of contact for IT support
• Deliver an efficient, professional service to colleagues
• Monitor tickets, escalations, and SLAs, ensuring users receive clear and timely updates
• Maintain IT assets, stock, licence, warranty, and contract records
• Coordinate equipment movements, hardware audits, and central IT stock
• Raise purchase orders, process goods received, and support invoice and finance administration
• Liaise with suppliers regarding orders, repairs, warranties, and contracts
• Provide administrative support to the Director of IT and IT Service Delivery Manager
• Coordinate onboarding for new IT staff
• Maintain IT policies, procedures, and guidance
• Produce service reports
• Support meetings, projects, and operational planning
• Provide administrative cover and coordination support during periods of leadership absence

Requirements

• ITIL Foundation, FITS Practitioner certification or relevant industry experience
• At least two years' experience in an IT service environment
• Experience of administration, customer service, or helpdesk support
• Strong organisational skills and excellent attention to detail
• Excellent communication and interpersonal skills
• Experience with procurement, asset management, and supplier relationships
• Ability to work independently and collaboratively in a busy environment
• A proactive, professional, and customer-focused approach
• A current UK driving licence and access to a vehicle for occasional travel between sites