IT Administrator

About This Role

This IT Administrator position is based in the Washington, DC office and plays a key role in maintaining, supporting, and improving the organization’s technology environment. Reporting to the Director of IT, this position serves as a point of contact for employees and is responsible for the reliable, secure, and efficient operation of day-to-day IT services. The role provides hands-on and remote support across hardware, software, identity and access management, Microsoft 365, endpoint management, office technology, and IT operations. Beyond day-to-day issues, this role takes ownership of IT processes and systems and works closely with the Director of IT on longer-term projects, system implementations, upgrades, security initiatives, and process improvements.

Responsibilities

• Serve as the escalation point for employee IT support, diagnosing and resolving hardware, software, connectivity, and access issues in person and remotely, and engaging vendors when needed
• Install, configure, and replace laptops, monitors, peripherals, and other end-user technology
• Maintain, troubleshoot, and standardize conference room and meeting technology across offices, coordinating with vendors on installations, repairs, and upgrades
• Identify recurring issues and opportunities to automate or streamline IT processes
• Administer Microsoft 365 and Entra ID, including user accounts, licensing, groups, and permissions
• Manage onboarding, offboarding, and role changes, ensuring access is granted or removed promptly and securely
• Manage Mac endpoints through Jamf and ABM (Apple Business Manager), including configuration, software deployment, security policies, and lifecycle management
• Support security initiatives, including endpoint protection, MFA, access controls, and patching
• Partner with the Director of IT on technology standards, policies, and longer-term projects, including implementations, upgrades, migrations, and office expansions
• Independently manage assigned projects, from requirements and timelines through testing and status updates
• Research new technologies and recommend solutions based on business needs, security, usability, and cost
• Maintain technical documentation, procedures, and knowledge-base materials
• Perform other duties and special projects as assigned

Requirements

• 5+ years of experience in IT administration, systems administration, or a related technology role
• Strong Microsoft 365 and Entra ID administration skills, including identity and access management, licensing, groups, MFA, and security features
• Experience supporting macOS environments with Jamf and ABM (Apple Business Manager), including endpoint security, networking, peripherals, and SaaS applications. Windows familiarity a plus.