About This Role
This IT Administrator role is for a proactive and security-focused individual who will take ownership of the company's internal technology operations. You will manage the entire lifecycle of IT assets, provide technical support to the team using remote tools, and act as the gatekeeper for SaaS subscriptions. The role involves ensuring staff have secure and cost-effective tools, while minimizing "shadow IT" and wasted budget.
Responsibilities
- Maintain a real-time, accurate ledger of all IT hardware (laptops, peripherals) including serial numbers, user assignments, and physical locations
- Manage the procurement of new devices and handle the logistics of shipping equipment to remote staff and retrieving assets from offboarded staff
- Coordinate hardware repairs with vendors and oversee the secure, compliant disposal or recycling of obsolete equipment
- Periodically review the aging of laptop fleets (refresh cycles) and forecast budget requirements for upcoming replacements to avoid technical debt
- Ensure "Day 1 Readiness" for all new joiners by setting up accounts, provisioning hardware, and ensuring access to necessary tools prior to their start date
- Execute secure offboarding procedures immediately upon staff exit, including revoking access, locking devices, and arranging asset retrieval
- Initiate Security Awareness Training modules for all new hires and track progress to ensure 100% completion within the onboarding window
- Manage user accounts and permissions across the core stack, specifically Google Workspace (GSuite), Slack, Notion, and Bitwarden
Requirements
- 2+ years of experience in IT Administration, IT Operations, or a similar role
- Deep expertise in Google Workspace (GSuite) administration (Users, Groups, Security settings)
- Experience managing Slack, Notion, and Bitwarden (or similar password managers) in an enterprise environment
- Familiarity with both macOS and Windows environments
- Proven experience managing hardware logistics (shipping/customs) and inventory tracking
- Understanding of basic information security principles (SOC2 compliance awareness is a plus)
- Excellent communication skills (ability to explain technical concepts to non-technical staff)
- High attention to detail and organizational skills
- Trustworthy and discreet (you will handle sensitive data)
Nice to have:
- Experience with MDM tools (e.g., Jamf, Kandji, or Intune)
- Previous experience working in a tech company with a remote-first or hybrid startup environment
About the Company
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted by over 20,000+ customers across 100+ countries, Wati is backed by investors including Tiger Global, Sequoia Capital, DST Global, and Shopify, and is a Premium-tier Partner of Meta, Google, and WhatsApp.
