About the role
- About Our Client:
The organization operates within the real-time location technology sector, providing a platform that enables businesses to manage the navigation of people, packages, and vehicles. It serves over 4 million registered developers who utilize its flexible and secure tools, including applications, data, SDKs, and APIs, to create customized location-based experiences.
- About the Opportunity:
The IT Administrator is responsible for maintaining and securing the organization’s IT infrastructure, focusing on identity and access management, endpoint security, and network systems. This role supports operational efficiency by automating processes and resolving escalated technical issues, thereby enhancing overall IT service delivery and security posture.
- Responsibilities:
• Manage secure configuration and lifecycle of identity and access across multiple platforms including Okta, AWS, GitHub, Google Cloud, and G Suite.
• Administer and secure endpoint devices (macOS, Windows, Linux) using MDM tools.
• Oversee in-office LAN, WiFi, audio-visual, conferencing, and computing systems remotely.
• Analyze support ticket trends to develop automation and self-service solutions.
• Act as technical escalation point for help desk unresolved issues.
• Manage employee IT lifecycle for onboarding and offboarding.
• Collaborate with Security for audit readiness and compliance.
• Participate in weekly sprints and IT-related projects.
- Requirements:
• Experience with macOS, Windows 11, various Linux distributions, Okta SAML, GitHub, Slack, Google G Suite, Jamf, Zoom, Jira, and Confluence.
• Background in fast-paced IT environments prioritizing security, automation, and system reliability.
• Capability to serve as a technical escalation expert and proactive problem solver.
• Ability to work effectively within a geographically distributed, remote team.
• Proficiency in English; Japanese language skills are a plus.
• Skills in configuring small office networking equipment.
• Experience scripting in bash; knowledge of Node.js or Python is beneficial.
• Familiarity with Agile project management frameworks.
- Pay Range and Compensation Package:
• Annual base compensation ranges from $83,300 to $112,700 for most US locations, with 5% to 10% higher for regions with increased cost of living.
• Compensation will be determined based on qualifications and other relevant factors.
- Benefits & Perks:
• Hybrid/Remote work options.
• Private medical insurance coverage for employees and dependents.
• Generous paid maternity and paternity leave.
• Inclusive fertility and family-building support.
• Lifestyle spending account for health, wellness, and personal growth.
• Mental health support.
• Flexible paid time off, company holidays, and absence policies.
• Paid volunteer time.
• Retirement plans with competitive matching.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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