About This Role
This IT Administrator role involves maintaining, securing, and supporting the company's technology infrastructure, systems, and applications. It is a hands-on position for a professional who can manage various aspects of IT, from network administration to cybersecurity and user support.
Responsibilities
- Install, configure, maintain, and troubleshoot computers, software, operating systems, and network infrastructure
- Maintain company networks, firewalls, switches, wireless access points, and network connectivity
- Administer user accounts, email systems, licenses, permissions, and employee onboarding and offboarding within Microsoft 365
- Monitor system activity, maintain security controls, investigate potential threats, and protect company data
- Monitor data backups, perform restoration procedures, and support disaster recovery planning
- Maintain and troubleshoot company software, accounting systems, field operations applications, and other business-critical tools
- Track hardware, software licenses, equipment assignments, warranties, and technology replacements
- Provide technical assistance to employees, resolve IT issues, and coordinate with vendors and service providers
- Set up employee accounts, configure equipment and system access, and provide staff training on company technology and software
- Maintain IT procedures, system documentation, and user guides while providing employee training as needed
- Maintain company website content, functionality, and routine technical updates
- Coordinate technology upgrades, evaluate new solutions, and recommend improvements to support company operations
- Perform other related duties as assigned
Requirements
- Active Directory and user account management
- Microsoft 365 administration
- Network administration (TCP/IP, DNS, DHCP)
- VPN configuration and troubleshooting
- Multifactor authentication (MFA/2FA)
- Firewall, switch, and wireless network management
- Cybersecurity and endpoint protection
- Email security, SPF, DKIM, and DMARC
- Data backups and disaster recovery
- Windows operating systems and software deployment
- Hardware installation and troubleshooting
- Remote access and remote support tools
- IT asset and software license management
- Cloud services and identity management
- IT documentation and technical support
- Strong problem-solving and communication skills
- Relevant IT experience, education, or certifications preferred
- Valid Driver’s License
