IT Administrator

About This Role

This IT Administrator role is part of a global team of IT support specialists, responsible for the administration and maintenance of all corporate servers, network infrastructure, and desktop systems at a regional site. The candidate will support all aspects of Active Directory domains, Windows, Mac, and Linux Servers, Network Systems and Infrastructure, PC and Mac desktops, mobile devices, and IT Operations. The role suits a candidate with prior experience working with technology in Software QA environments and solid knowledge of Information Security practices and methodologies as they apply to ISO27001 and PCI-DSS.

Responsibilities

• Manage and monitor the corporate computing environment, including:
  • Active Directory Service
  • Network Routers, Switches, Security Appliances, and Wireless Access Points
  • Office 365 setup and administration
  • Intune (MDM)
  • User Account Administration
  • Data integrity and backup
  • E-mail and Content filtering systems
  • Windows/Apple/Linux Servers and Desktops, mobile devices, and game consoles
  • IT Asset Inventory
• Manage the Office 365 environment, including Office, Exchange, SharePoint, and Skype for Business
• Provide 24x7 support coverage for all workstations and servers at the regional site as part of a team with other IT staff members
• Participate in a 24x7 on-call rotation schedule
• Configure and troubleshoot Fortinet firewalls
• Ensure Information Security controls are implemented and adhered to
• Assist other members of the IT Staff and Executive Management team with all Information Security reporting and audit initiatives
• Produce regular reports for systems utilization and up-time
• Support objectives of the Global Technology and Information Security department

Requirements

• Fluent in English
• 5 years’ experience in a QA/Technical Support/Contact Center environment
• Active Directory and Office 365 experience
• Windows server administration experience, including configuration and management of federated Active Directory and Azure, DNS, DHCP, IIS, FTP, and PKI
• Experience with Cisco network switches and security appliances, network infrastructure, and cable plant management
• Experience in Fortinet firewalls and configurations
• 5 years’ experience with Windows, VMWare, Mac, and Linux servers
• Knowledge in TCP/IP Networking (Structured cabling, patching, and Cisco configuration)
• Knowledge of ISO 27001 and PCI-DSS requirements, and experience working through the compliance process
• Strong analytical, interpersonal, communication (written and verbal), and organization skills