This IT Administrator role involves managing and supporting the company's IT infrastructure, hardware, software, and user accounts. The position suits a candidate with a strong background in IT support and a proactive approach to maintaining system security and efficiency.
Responsibilities
Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
Maintain the IT asset register, including serial numbers, locations, assignments, and warranty details
Coordinate IT equipment allocation, replacement, collection, disposal, and write-off
Monitor hardware condition and report equipment requiring repair or replacement
Create, modify, and disable user accounts for employees
Manage user access to email, Windows, VPN, ERP, and other business applications based on approved requests
Reset passwords and assist users with account access issues
Perform periodic user access reviews and remove access for resigned or transferred employees
Ensure access requests have the appropriate approvals before implementation
Monitor and troubleshoot servers, network connectivity, switches, Wi-Fi, VPN, and internet access
Coordinate with internet service providers and external vendors to resolve network issues
Assist with server maintenance, network configuration, and IT infrastructure upgrades
Monitor IT equipment and report service interruptions or potential risks
Install, configure, update, and troubleshoot approved software
Provide first-level support for ERP systems, accounting applications, Microsoft Office, email, and other business applications
Coordinate with software vendors to resolve application issues
Maintain software licence records and ensure compliance with licensing requirements
Assist with application testing and system upgrades when required
Ensure antivirus and endpoint protection software are installed and updated
Apply approved security patches and software updates
Monitor backup status and report backup failures or security alerts
Follow company IT security policies and procedures
Report suspected phishing, malware, ransomware, and other security incidents promptly
Ensure external devices, USB drives, and remote access are used according to company policy
Provide daily technical support to employees
Log, prioritize, track, and resolve IT incidents and service requests
Escalate unresolved or critical issues to the IT Manager or external vendors
Assist with employee onboarding and offboarding, including equipment preparation and account access
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Provide basic IT training and guidance to users
Obtain quotations for IT hardware, software, maintenance, and services
Coordinate IT purchases, repairs, warranty claims, and vendor service visits
Track contract expiry dates, software licence renewals, and maintenance agreements
Submit IT purchase requests and invoices for approval according to company procedures
Follow up with vendors on outstanding issues and service delivery
Maintain IT documentation, including system configurations, network diagrams, asset records, and operating procedures
Maintain records of IT accounts, equipment assignments, software licences, and contract renewals
Assist with backup monitoring and disaster recovery activities
Prepare IT access lists, asset inventories, and other information required for internal and external audits
Ensure IT records are updated and properly filed
Assist with IT infrastructure upgrades, office relocation, equipment deployment, and system implementation projects
Perform testing and verification after IT changes or installations
Follow IT procedures and management instructions
Perform other IT-related duties assigned by the IT Manager
Requirements
Diploma or degree in Information Technology, Computer Science, or a related field
Experience in IT support, hardware, software, networking, user account management, and troubleshooting
Knowledge of Windows, Microsoft 365, cybersecurity, backup, and IT asset management
Good problem-solving, communication, documentation, and vendor coordination skills
Able to work independently, support end users, and handle multiple IT tasks efficiently
