About This Role
This IT Administrator role is responsible for the overall administration, operation, security, maintenance, and strategic management of Macon County's Office Building and supported off-site locations' information technology environment. The position provides leadership for county technology operations, ensuring that computer systems, servers, networks, applications, communications systems, cybersecurity controls, and technology services are reliable, secure, and available. The administrator also provides technical support to county leadership and staff while managing technology projects, vendor relations, budgeting, policy enforcement, and long-range planning.
Responsibilities
- Plan, administer, maintain, and monitor the County’s servers, workstations, networks, firewalls, switches, wireless systems, Internet connections, cloud services, and related infrastructure
- Administer Microsoft Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Exchange Online, identity and access management, and other core County IT services
- Administer physical and virtual servers, virtualization platforms, storage systems, and associated infrastructure
- Manage network infrastructure including routing, switching, VLANs, wireless networks, firewalls, VPNs, Internet connectivity, and network security
- Develop and maintain cybersecurity policies, procedures, security controls, multifactor authentication, endpoint protection, access controls, monitoring, and incident-response procedures
- Monitor system and network performance and proactively identify reliability, capacity, availability, and security issues
- Administer user accounts, permissions, security groups, email accounts, shared resources, and system access in accordance with County policies
- Provide or oversee technical support for County colleagues, offices, applications, computers, printers, mobile devices, and other technology equipment
- Establish and maintain IT standards, procedures, documentation, configuration records, network diagrams, equipment inventories, and disaster-recovery documentation
- Manage data backup, recovery, retention, and disaster-recovery processes and periodically verify successful restoration
- Plan and coordinate server, workstation, network, software, and infrastructure upgrades and replacements
- Evaluate technology products and services and make recommendations regarding purchases, standards, and improvements
- Develop and manage IT operating and capital equipment budgets and assist with procurement, bids, quotes, contracts, licensing, and vendor negotiations
- Manage relationships with Internet providers, software vendors, hardware vendors, managed service providers, telecommunications providers, and other technology partners
- Review technology contracts, licensing, warranties, subscriptions, and maintenance agreements
- Coordinate technology projects from planning through implementation, testing, deployment, documentation, and user communication
- Respond to and coordinate investigation of cybersecurity incidents, system outages, data loss, suspected compromise, and technology emergencies
- Maintain appropriate controls for confidential, sensitive, and public information and ensure IT operations comply with County policies and applicable requirements
- Assist County offices with technology planning, application implementations, integrations, workflow improvements, and troubleshooting
- Develop and maintain business-continuity and disaster-recovery plans for critical IT services
- Stay current with emerging technology, cybersecurity threats, Microsoft products, networking technologies, and government IT best practices
- Prepare technical reports, recommendations, budget information, policies, procedures, and presentations for County administration
- Travel to off-campus locations that are supported by the IT Office
- Perform other duties and special projects as assigned
Requirements
- Comprehensive knowledge of Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Exchange Online, and related Microsoft technologies
- Strong knowledge of TCP/IP networking, routing, switching, VLANs, wireless networking, VPNs, firewalls, and network security
- Knowledge of server hardware, virtualization, storage, backup systems, disaster recovery, and high-availability concepts
- Strong understanding of cybersecurity principles, including multifactor authentication, endpoint security, access control, vulnerability management, logging, monitoring, and incident response
- Ability to troubleshoot complex hardware, software, server, network, application, and security problems
- Ability to design, implement, document, and maintain reliable and secure technology systems
- Ability to manage multiple projects, priorities, deadlines, and service requests
- Strong analytical, organizational, written, verbal, and interpersonal communication skills
- Ability to explain technical concepts clearly to non-technical colleagues, leaders, County officials, and vendors
- Ability to make sound technical recommendations considering cost, security, operational requirements, and long-term sustainability
- Ability to maintain confidentiality and exercise appropriate judgment when handling sensitive County information
- Ability to work independently and make decisions within established County policies and administrative direction
- Able to work weekends and evenings when required for system maintenance and upgrades
- Available 24x7 on call for emergency IT issues
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent education and substantial relevant experience may be considered
- Five years of progressively responsible experience in information technology, systems administration, network administration, or a related field, including responsibility for enterprise or multi-department IT operations
- Demonstrated experience administering Windows-based server and network environments
- Demonstrated experience with cybersecurity, backup and recovery, and IT infrastructure
- Valid Illinois driver’s license and ability to travel between County facilities as required
- Strong customer service attitude and interpersonal skills
- Excellent written and verbal skills
- Proven ability to work effectively in a team environment
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation & Personal Days
- Paid Holidays
- Paid Sick Leave
- Employee Assistance Program
- Basic Life Insurance Coverage
- Flexible Spending Account & Cafeteria Plan
- Illinois Municipal Retirement Fund
- 457 Plan & Roth IRA
Important Details
- Department: Information Technology
- Reports To: Senior IT Administrator
About the Company
Macon County is an Equal Opportunity Employer.