This IT Administrator role is responsible for the overall administration, operation, security, maintenance, and strategic management of Macon County's Office Building and supported off-site locations' information technology environment. The position provides leadership for county technology operations, ensuring that computer systems, servers, networks, applications, communications systems, cybersecurity controls, and technology services are reliable, secure, and available. The administrator also provides technical support to county leadership and staff while managing technology projects, vendor relations, budgeting, policy enforcement, and long-range planning.
Responsibilities
Plan, administer, maintain, and monitor the County’s servers, workstations, networks, firewalls, switches, wireless systems, Internet connections, cloud services, and related infrastructure
Administer Microsoft Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Exchange Online, identity and access management, and other core County IT services
Administer physical and virtual servers, virtualization platforms, storage systems, and associated infrastructure
Manage network infrastructure including routing, switching, VLANs, wireless networks, firewalls, VPNs, Internet connectivity, and network security
Develop and maintain cybersecurity policies, procedures, security controls, multifactor authentication, endpoint protection, access controls, monitoring, and incident-response procedures
Monitor system and network performance and proactively identify reliability, capacity, availability, and security issues
Administer user accounts, permissions, security groups, email accounts, shared resources, and system access in accordance with County policies
Provide or oversee technical support for County colleagues, offices, applications, computers, printers, mobile devices, and other technology equipment
Establish and maintain IT standards, procedures, documentation, configuration records, network diagrams, equipment inventories, and disaster-recovery documentation
Manage data backup, recovery, retention, and disaster-recovery processes and periodically verify successful restoration
Plan and coordinate server, workstation, network, software, and infrastructure upgrades and replacements
Evaluate technology products and services and make recommendations regarding purchases, standards, and improvements
Develop and manage IT operating and capital equipment budgets and assist with procurement, bids, quotes, contracts, licensing, and vendor negotiations
Manage relationships with Internet providers, software vendors, hardware vendors, managed service providers, telecommunications providers, and other technology partners
Review technology contracts, licensing, warranties, subscriptions, and maintenance agreements
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Coordinate technology projects from planning through implementation, testing, deployment, documentation, and user communication
Respond to and coordinate investigation of cybersecurity incidents, system outages, data loss, suspected compromise, and technology emergencies
Maintain appropriate controls for confidential, sensitive, and public information and ensure IT operations comply with County policies and applicable requirements
Assist County offices with technology planning, application implementations, integrations, workflow improvements, and troubleshooting
Develop and maintain business-continuity and disaster-recovery plans for critical IT services
Stay current with emerging technology, cybersecurity threats, Microsoft products, networking technologies, and government IT best practices
Prepare technical reports, recommendations, budget information, policies, procedures, and presentations for County administration
Travel to off-campus locations that are supported by the IT Office
Perform other duties and special projects as assigned
Requirements
Comprehensive knowledge of Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Exchange Online, and related Microsoft technologies
Strong knowledge of TCP/IP networking, routing, switching, VLANs, wireless networking, VPNs, firewalls, and network security
Knowledge of server hardware, virtualization, storage, backup systems, disaster recovery, and high-availability concepts
Strong understanding of cybersecurity principles, including multifactor authentication, endpoint security, access control, vulnerability management, logging, monitoring, and incident response
Ability to troubleshoot complex hardware, software, server, network, application, and security problems
Ability to design, implement, document, and maintain reliable and secure technology systems
Ability to manage multiple projects, priorities, deadlines, and service requests
Strong analytical, organizational, written, verbal, and interpersonal communication skills
Ability to explain technical concepts clearly to non-technical colleagues, leaders, County officials, and vendors
Ability to make sound technical recommendations considering cost, security, operational requirements, and long-term sustainability
Ability to maintain confidentiality and exercise appropriate judgment when handling sensitive County information
Ability to work independently and make decisions within established County policies and administrative direction
Able to work weekends and evenings when required for system maintenance and upgrades
Available 24x7 on call for emergency IT issues
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent education and substantial relevant experience may be considered
Five years of progressively responsible experience in information technology, systems administration, network administration, or a related field, including responsibility for enterprise or multi-department IT operations
Demonstrated experience administering Windows-based server and network environments
Demonstrated experience with cybersecurity, backup and recovery, and IT infrastructure
Valid Illinois driver’s license and ability to travel between County facilities as required
Strong customer service attitude and interpersonal skills
Excellent written and verbal skills
Proven ability to work effectively in a team environment