About This Role
This IT Administrator role involves managing and supporting enterprise applications, user access, IT operations, and system administration. The ideal candidate will bridge business users, vendors, and the technical team to ensure smooth daily IT operations, maintaining application performance, security, and documentation.
Responsibilities
- Manage ERP and business applications, including user access, configurations, upgrades, and deployments
- Provide application support and coordinate with the development team for issue resolution
- Manage user accounts, access permissions, and role-based security
- Execute basic SQL queries for data validation, reporting, and database support
- Coordinate with cloud, server, hosting, and email service providers to ensure smooth IT operations
- Monitor application availability and coordinate issue resolution with vendors
- Support API integrations, testing, and maintain IT documentation, SOPs, and release notes
- Manage support tickets, incident/change requests, and ensure timely resolution
- Ensure compliance with IT security policies and user access controls
Requirements
- IT Coordination
- Vendor Management
- Customer Coordination
- Team Coordination
- ERP/Application Support
- Microsoft Office (Excel, Word, Outlook)
- Basic Understanding of Servers & IT Infrastructure
- Documentation & Reporting
- IT Asset Management
- Strong Communication Skills
- Follow-up & Coordination Skills
- Problem-Solving Ability
- Time Management
Nice to have:
- Basic SQL Knowledge
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-3 years of experience in IT Administration, ERP Administration, or Application Support
- Experience working with ERP products or enterprise applications
- Basic understanding of databases, APIs, and cloud platforms
