About This Role
This full-time IT Administrator role is based in Chicago or New York and involves managing the day-to-day IT needs of US employees. The administrator will ensure tools, devices, and access run smoothly and securely, taking ownership of defined systems and outcomes. The position requires prioritizing tasks and providing clear recommendations for complex issues.
Responsibilities
- Own US IT support by triaging tickets from the ITSM system, email, and chat, resolving issues, documenting outcomes, and keeping users informed
- Escalate complex or higher-risk cases to Berlin IT with a clear recommendation
- Administer Google Workspace, JAMF, Notion, Slack, and Zoom, maintaining accounts, groups, policies, and configurations with user and security impact in mind
- Set up and support meeting-room AV, including Google Meet hardware or Zoom Rooms, and troubleshoot audio, video, and connectivity issues
- Run identity and access across onboarding, role changes, and offboarding, supporting SSO and provisioning and applying least privilege alongside system owners
- Manage the US device lifecycle and asset inventory, from procurement and shipping to repairs, returns, and secure offboarding with hardware and logistics partners
- Support endpoint security and compliance by following established controls, helping triage security alerts, and keeping device and account configurations secure
- Improve how IT works by documenting processes and runbooks, spotting repeat problems, and implementing practical fixes
Requirements
- 3+ years in IT support or administration, including service-desk practices and end-user computing
- Strong knowledge of Google Workspace and JAMF, and confident work on macOS and Windows
- Familiarity with collaboration tools and meeting-room AV
- Ability to diagnose issues methodically, find root causes, and know when to escalate
- Ability to apply SSO, least privilege, endpoint security, data privacy, and secure device handling in daily work
- Ability to prioritize workload, follow through reliably, and document work clearly
- Ability to collaborate effectively across time zones, with fluent English
About the Company
Talon.One, an Adyen company, is an incentives engine that unifies loyalty, personalized promotions, and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive customer behavior. Over 300 brands, including Sephora, Gymshark, and Costa Coffee, work with Talon.One.
