About This Role
Being the operational backbone of a web and mobile platform for a large government-sector program is the core of this IT Administrator job. You will manage user accounts and access control, ensure the application and its databases run smoothly, support deployments, and provide first-level user support. You will work closely with the development team and directly with end users at the client's offices.
Responsibilities
- Create and manage user accounts, roles, and access permissions through the platform's admin console
- Maintain the user list and handle onboarding/offboarding as directed
- Monitor the health of the application, databases, and servers
- Perform routine checks, backups, and basic maintenance tasks
- Assist with application deployments, updates, and configuration on cloud infrastructure (AWS or similar), following documented procedures
- Provide first-level support to users: understand the issue, resolve what you can, reproduce and document what you cannot, and escalate clearly to the development team
- Investigate recurring problems: gather information from users, research possible causes and solutions, and present findings with suggested next steps
- Maintain simple operational documentation, user guides, FAQs, issue logs, and standard operating procedures
- Coordinate with client-side staff in English, Hindi, or Telugu, including occasional user training and walkthrough sessions
Requirements
- Bachelor's degree in Computer Science, IT, or a related field (or equivalent practical knowledge)
- Understanding of the software development life cycle (SDLC) and how modern web applications are structured and built
- Working knowledge of JavaScript/TypeScript and React at a fresher level enough to read code, understand behavior, and make minor guided changes
- Sound fundamentals in database management and administration, including writing queries, managing users/permissions, backups, and restores
- Exposure to PostgreSQL and MongoDB expected; familiarity with other relational databases is a plus
- Basic understanding of how applications are deployed and hosted on AWS or similar cloud services (servers, storage, domains, monitoring)
- Good problem-solving and research skills, able to investigate an unfamiliar issue methodically, survey users about problems, read documentation, and arrive at practical answers
- Clear communication in English plus Hindi and Telugu (spoken proficiency in all three is important for day-to-day user support)
Nice to have:
- Exposure to Linux command line, Git, or any scripting language (Python/Bash)
- Internships or academic projects involving web applications, databases, or cloud services
