About the role
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. We warmly invite you to join us and grow in a role that promises both challenge and fulfillment.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational policies and standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
Beginner proficiency in Service Desk Voice Support.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in customer service.
Beginner proficiency in incident management.
Intermediate proficiency in communication skills.
Beginner proficiency in problem analysis.
Beginner proficiency in technical troubleshooting.
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