ISC Agent

The Scheduler / Call Center Agent is responsible for ensuring that the company’s positive image and reputation remains intact through daily interactions with existing and potential customers.

Their main responsibilities include:

• Direct inbound phone calls to the proper department in the office.
• Qualify leads and set appointments for outside sales consultants in multiple states via phone.
• Follow various communication scripts when speaking to existing and potential customers.
• Answer inquiries or questions about the products and/or services provided.
• Confirm and assign appointments and send reminders to homeowners.
• Collaborate within the department to improve processes or customer experience.
• Various other office duties as assigned.

Position requires the following skills:

• High attention to detail.
• Great oral and written communication skills.
• Strong customer service skills, both in person and over the phone.
• Excellent time management and multi-tasking ability.
• Office experience is preferred, but not required.
• Proficiency in Microsoft Office or Google Suites programs.
• Familiarity with Sales Force or other CRM software a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and move packages or equipment weighing at least 40 pounds on an occasional basis.

Generally, this shift will be 9:00AM - 6:00PM. The department is open from 7 AM to 6 PM, so occasionally 8-hour shifts may vary, as well as rotating Saturdays.

Renewal by Andersen of WY, MT and Rapid City is an alcohol and controlled substance free workplace. In order to maintain a safe working environment, all individuals offered a position within our organization will be subject to a pre-employment drug screening as a condition of their employment.