About This Role
This investigator role focuses on protecting company assets and ensuring a safe environment for clients and associates within a fashion-driven retail setting. The position involves a range of loss prevention duties, from operational audits to conducting investigations and responding to emergencies.
Responsibilities
- Open and close the store as scheduled following all Holt Renfrew procedures
- Perform assigned operational and inventory control audits along with follow up to ensure compliance
- Support Operation(s) and Sales team(s) with inventory counts, shortage programs and unsaleable articles
- Perform routine floor walks and inspections to maintain business continuity and integrity
- Maintain a high level of confidentiality
- Observe and dispatch by monitoring CCTV systems
- Conduct internal and external investigations as required
- Apprehend shoplifters while maintaining all elements of proof and precise investigation notes and documentation
- Testify at criminal proceedings as appropriate
- Comply with all Health & Safety policies and requirements
- Respond to any/all emergencies providing first aid and/or security procedures as necessary following up with detailed reporting
- Act as an advocate for Health and Safety in the store by attending monthly meetings, sharing with store team(s) and new hires
- Perform other duties as assigned
Requirements
- At least 1 year minimum of experience working in a high paced Loss Prevention and/or Safety & Security role along with working knowledge of a retail environment
- Must produce upon hire, hold, and maintain in good standing; a valid provincial security license
- Must produce upon hire, hold, and maintain in good standing; a valid standard first aid, CPR, and AED certificate(s)
- Understands that providing a great customer experience and being approachable are key attributes as a luxury retail partner
Nice to have:
- Previous investigative and interview training
- Problem solving and de-escalation skills
- Maintains clear field notes and daily communication logs
- Maintains thorough, clear, and precise investigation reports
- Contribution to controlling losses due to internal/external theft, fraud or accident
- Individual objectives linked to the achievement of department goals
- Reach short and long-term career goals through Independent development
Benefits
- Generous employee discount
- Pension
- Health & dental benefits
- Tuition assistance
- Continuous learning and development
