Investigator

About This Role

This role involves supporting complex investigations into serious non-compliance within Australian Government-funded aged care services. Working in the Enforcement Team, the investigator approaches duties with sensitivity, recognizing the vulnerability of individuals accessing aged care. The role involves dealing with potentially confronting material with professionalism and empathy and may result in significant administrative decisions or civil litigation.

Responsibilities

• Support and assist complex investigations, ensuring accountability and integrity and achieving quality outcomes
• Quickly acquire a sound understanding of aged care legislation, statutory, regulatory, and policy frameworks including the Aged Care Act 2024, Aged Care Rules 2025, and Regulatory Powers (Standard Provisions) Act 2014
• Undertake investigations including conducting interviews and preparing statements and affidavits
• Apply sound communication and interpersonal skills to engage confidently in difficult conversations, managing sensitive issues with respect, clarity, and productive outcomes
• Produce clear, accurate, and high-quality reports and briefs that support regulatory and enforcement objectives
• Manage confidential and protected information and evidence with accuracy and confidentiality, ensuring processes align with relevant policies, procedures, and obligations
• Handle sensitive and potentially confronting and distressing material with professionalism and empathy
• Work under limited direction, demonstrating sound judgement through research, problem-solving, and evidence-based decision making to achieve quality outcomes
• Identify and contribute to opportunities for continuous improvement, supporting change initiatives while maintaining a positive and collaborative team environment
• Collaborate effectively, negotiate, and build productive working relationships with a range of stakeholders to achieve operational goals and support the Commission
• Obtain Authorised Commission Officer approval in line with Commission policy and to meet obligations in respect of statutory powers, suitability requirements and responsibilities associated with field-based duties, including any travel

Requirements

• Evidence of seasonal influenza and COVID-19 vaccinations
• Ability to undertake local and interstate travel when required
• Certificate IV in Investigations or an equivalent qualification in law enforcement, legal or other regulatory fields (Professional Services)

Nice to have:

• Understanding of the Australian aged care system and the regulatory legislation, statutory, regulatory, and policy frameworks
• Experience in civil litigation seeking regulatory outcomes
• Experience working in a regulatory environment or aptitude to do so