About This Role
Taking end-to-end ownership of inventory management for e-commerce operations is the core of this role at Kruthika Jewellery. The Inventory Manager will be responsible for managing physical stock, maintaining accurate inventory levels on the Shopify website, coordinating stock movements, conducting reconciliations, and planning replenishment. This position suits a detail-oriented and proactive candidate with experience in inventory management or e-commerce operations.
Responsibilities
- Manage inventory on the Shopify website and ensure stock quantities are accurate at all times
- Update inventory for new arrivals, restocked products, sold-out products, returns, exchanges, cancellations, and stock adjustments
- Maintain accurate SKU-level inventory for individual designs, products, colours, and variants
- Ensure physical stock and website inventory are synchronised to prevent overselling and incorrect stock availability
- Maintain accurate product SKUs and inventory records for new product launches and existing catalogue items
- Identify and resolve inventory discrepancies between Shopify and physical stock
- Take complete ownership of physical inventory, including stock inward, outward movement, storage records, and stock adjustments
- Maintain accurate records of goods received, goods issued, damaged products, defective items, and non-sellable stock
- Conduct regular cycle counts and periodic physical stock audits
- Investigate stock mismatches, missing items, duplicate entries, and unexplained inventory differences
- Establish and maintain proper inventory control procedures to minimise stock loss and manual errors
- Ensure returned products are added back to sellable inventory only after inspection and approval
- Monitor fast-moving, slow-moving, and non-moving products
- Identify low-stock products and recommend replenishment based on sales trends and stock availability
- Coordinate with management and relevant teams on purchasing requirements and stock replenishment
- Maintain appropriate stock levels for high-demand products while avoiding unnecessary inventory accumulation
- Track ageing inventory and highlight products that require attention
- Coordinate with the order processing and warehouse teams to ensure inventory is updated promptly as orders are processed and fulfilled
- Ensure stock adjustments are accurately recorded for cancellations, returns, exchanges, and returned-to-origin (RTO) shipments
- Track damaged, defective, missing, or incorrect products and ensure appropriate inventory adjustments
- Investigate inventory-related order fulfilment issues and implement corrective measures
- Ensure smooth coordination between inventory records, physical stock, and online product availability
