About This Role
This role involves owning the master record of every manufactured home in the company's portfolio, ensuring all records are kept up to date across various systems. The Inventory Manager will track home statuses, ensure compliance with inspections and maintenance, and coordinate with various teams. This position suits an extremely organized, detail-oriented, and process-focused individual who thrives in a fast-paced environment.
Responsibilities
- Own the input of all new and community-owned manufactured home inventory in Rent Manager
- Maintain an accurate master inventory of every new inventory and park-owned home across Rent Manager and Hubspot
- Reconcile system data with community teams regularly to ensure Rent Manager, HubSpot, and field conditions match
- Update all inventory records with necessary detailed information, including community and homesite, year, make, model, dimensions, bedrooms, bathrooms, square footage, serial number, HUD label, ownership entity, new versus used classification, occupancy and availability status, sales and rental pricing, ready date and days in inventory, and title or MCO status
- Verify each home's occupancy status through a recurring audit process
- Track vacant rental inventory from move-out and push all to Hubspot
- Oversee compliance of routine quarterly inspections, ensuring on-site teams conduct inspections and document results digitally
- Oversee compliance of routine and recurring maintenance, such as furnace filters, smoke, and CO detectors
- Ensure all mobile homes are registered with the appropriate county tax assessor and all property taxes are paid current
- Manage the portfolio of financed homes, including recurring property condition inspections, property tax, insurance, and resident loan payments/loan servicing
- Coordinate handoffs between Operations, Sales, home titling, and community teams
- Maintain the asset-level document file for each home, ensuring invoices, MCOs, titles, inspections, permits, payoff information, and repair records are never lost
- Own park-owned home insurance policy addition and removal process
- Build and maintain a clear SOP for the park-owned home insurance process
- Manage and support the Title Specialist, including workload prioritization, performance expectations, training, and quality control
- Own the end-to-end title-readiness process for all new and used inventory, ensuring accurate status, clear next steps, responsible party, and target completion date
- Oversee title transfers, document collection, submissions, follow-up, and recordkeeping completed by the Title Specialist
- Monitor title aging and unresolved exceptions, remove roadblocks, and escalate risks
- Coordinate with state agencies, local municipalities, attorneys, lenders, dealers, prior owners, and internal teams to resolve complex or nonstandard title issues