Inventory Manager

About This Role

Managing the flow, accuracy, and fulfillment of inventory across the company's retail and e-commerce operations is the core of this hands-on leadership role. It combines daily execution with team management and process improvement, overseeing incoming product receiving, distribution, online order fulfillment, returns, and stock accuracy. The role suits a detail-oriented, resourceful, and accountable individual who can manage the bigger picture while staying involved in the work.

Responsibilities

• Develop and maintain clear inventory procedures that support accuracy, accountability, and efficient daily operations
• Oversee all incoming inventory, verifying shipments against purchase orders and invoices, recording quantities, and resolving discrepancies
• Coordinate the distribution of new product across retail locations, backstock, and e-commerce
• Manage inventory transfers between locations and maintain accurate stock levels across all sales channels
• Ensure new arrivals are processed efficiently and prepared for the sales floor
• Establish and maintain procedures for restocking, quality control, damaged merchandise, and vendor returns
• Coordinate product deliveries between locations using the company vehicle
• Lead daily online order fulfillment, ensuring orders are picked, packed, and shipped accurately and promptly
• Oversee shipping operations in Shopify and ShipStation
• Manage the returns process, ensuring returned merchandise is inspected, processed, and accurately reflected in inventory
• Monitor shipping supplies and costs, identifying opportunities to improve efficiency and reduce errors
• Lead the inventory and fulfillment team, including training, scheduling, delegation, and day-to-day supervision
• Set clear priorities and ensure daily workloads are completed accurately and on time
• Coordinate vendor logistics, including shipment timelines, order discrepancies, damaged goods, and returns
• Partner with retail, e-commerce, buying, and marketing teams to support new arrivals, product launches, photo shoots, and promotional events
• Identify opportunities to improve workflows, strengthen communication, and build more efficient operating procedures

Requirements

• At least 3 years of experience in retail operations, inventory management, e-commerce fulfillment, or a related field
• At least 1 year of experience supervising or leading a team
• Working knowledge of Shopify
• Confidence working with spreadsheets, inventory reports, stock levels, and inventory discrepancies
• Exceptional organizational skills and attention to detail, paired with the ability to prioritize in a fast-moving retail environment