Inventory Manager

About This Role

Managing stock accuracy, warehouse organization, and inventory controls across retail, wholesale, and online sales operations is the core of this role. The position suits a hands-on leader who can manage people, strengthen processes, and ensure physical stock matches system records in a busy environment with high order volumes and multiple sales channels.

Responsibilities

• Take responsibility for inventory accuracy across the warehouse, store, and other stock locations
• Ensure all receipts, transfers, sales, returns, damages, and approved adjustments are recorded accurately and promptly
• Establish regular cycle counts and scheduled stocktakes, investigate variances, and implement corrective actions
• Reconcile physical stock with ERP records and relevant sales platforms, working with the e-commerce and finance teams to resolve discrepancies
• Maintain clear controls over stock movements, with appropriate documentation, approvals, and audit trails
• Manage daily receiving, inspection, storage, replenishment, picking, packing, and internal stock transfers
• Establish clear bin locations, product labeling, and storage arrangements that make products easy to locate and count
• Verify incoming deliveries against purchase orders and delivery documents, escalating shortages, damage, or incorrect items
• Maintain appropriate storage conditions and handling standards for skincare and beauty products
• Coordinate with order processing and logistics teams to ensure accurate, timely order fulfillment
• Organize the warehouse to support efficient work, safe handling, and controlled access to stock
• Use an ERP or warehouse management system to monitor inventory and oversee stock transactions
• Maintain accurate product records, including SKUs, barcodes, units of measure, storage locations, and batch or expiry details where applicable
• Ensure staff follow system procedures and complete transactions at the correct stage of each stock movement
• Work with technical and e-commerce teams to investigate stock synchronization issues between the ERP, POS, and website
• Support system improvements, data cleanup, implementation, and staff training
• Monitor stock levels, sales patterns, and replenishment needs to reduce stockouts and overstocking
• Track fast-moving, slow-moving, aging, and near-expiry products, recommending appropriate action
• Apply first-expiry, first-out practices where relevant and maintain controls over expired, damaged, returned, and quarantined stock
• Investigate recurring shortages, picking errors, and unexplained adjustments
• Work with purchasing, finance, and management on stock availability, supplier delivery issues, and inventory planning