Inventory Manager

About This Role

Managing stock accuracy, warehouse organization, and inventory controls across retail, wholesale, and online sales operations is the core of this role. The position suits a hands-on leader who can manage people, strengthen processes, and ensure physical stock matches system records in a busy environment with high order volumes and multiple sales channels.

Responsibilities

• Take responsibility for inventory accuracy across the warehouse, store, and other stock locations
• Ensure all receipts, transfers, sales, returns, damages, and approved adjustments are recorded accurately and promptly
• Establish regular cycle counts and scheduled stocktakes, investigate variances, and implement corrective actions
• Reconcile physical stock with ERP records and relevant sales platforms, working with the e-commerce and finance teams to resolve discrepancies
• Maintain clear controls over stock movements, with appropriate documentation, approvals, and audit trails
• Manage daily receiving, inspection, storage, replenishment, picking, packing, and internal stock transfers
• Establish clear bin locations, product labeling, and storage arrangements that make products easy to locate and count
• Verify incoming deliveries against purchase orders and delivery documents, escalating shortages, damage, or incorrect items
• Maintain appropriate storage conditions and handling standards for skincare and beauty products
• Coordinate with order processing and logistics teams to ensure accurate, timely order fulfillment
• Organize the warehouse to support efficient work, safe handling, and controlled access to stock
• Use an ERP or warehouse management system to monitor inventory and oversee stock transactions
• Maintain accurate product records, including SKUs, barcodes, units of measure, storage locations, and batch or expiry details where applicable
• Ensure staff follow system procedures and complete transactions at the correct stage of each stock movement
• Work with technical and e-commerce teams to investigate stock synchronization issues between the ERP, POS, and website
• Support system improvements, data cleanup, implementation, and staff training
• Monitor stock levels, sales patterns, and replenishment needs to reduce stockouts and overstocking
• Track fast-moving, slow-moving, aging, and near-expiry products, recommending appropriate action
• Apply first-expiry, first-out practices where relevant and maintain controls over expired, damaged, returned, and quarantined stock
• Investigate recurring shortages, picking errors, and unexplained adjustments
• Work with purchasing, finance, and management on stock availability, supplier delivery issues, and inventory planning
• Supervise warehouse and inventory staff, assign responsibilities, and monitor performance
• Develop and enforce practical standard operating procedures for all key inventory activities
• Train staff on stock handling, counting, documentation, and ERP usage
• Provide regular reports on inventory accuracy, stock variances, stockouts, aging stock, expiry risks, and warehouse performance
• Work closely with retail sales, e-commerce, customer support, logistics, finance, and the auditor to resolve stock-related issues

Requirements

• At least 5 years of relevant inventory and warehouse management experience, including at least 2 years leading a team
• Experience in a busy retail, wholesale, distribution, or e-commerce business; skincare, cosmetics, pharmacy, or FMCG experience is strongly preferred
• Strong practical knowledge of ERP-based inventory management
• Experience with systems such as ERPNext, Odoo, SAP, Microsoft Dynamics, or a comparable ERP is welcome
• Proven experience managing stock across multiple locations or sales channels
• Strong understanding of stock reconciliation, cycle counting, stocktakes, replenishment, and loss prevention
• Experience managing batch numbers, expiry dates, and product traceability
• Strong Excel skills, including pivot tables, lookup functions, and reconciliation of large stock records
• Ability to identify the root causes of discrepancies and introduce controls that prevent recurrence
• Demonstrated ability to supervise staff, enforce procedures, and maintain accountability
• High integrity, attention to detail, and the confidence to flag irregularities promptly
• A relevant qualification in supply chain, logistics, business administration, or a related discipline is an advantage

About the Company

A growing skincare and beauty retail business is seeking an experienced Inventory & Warehouse Manager to take ownership of stock accuracy, warehouse organization, and inventory controls across its retail, wholesale, and online sales operations.