About This Role
Interpreting and translating between patients and clinical staff at MedNorth Health Centers is the core of this role. The Interpreter/Translator facilitates communication for non-English speaking patients of all ages, ensuring effective cross-cultural interactions within the healthcare setting.
Responsibilities
- Listen to, understand, and appropriately translate spoken or written statements from one language to another
- Facilitate effective communication between patient and clinical staff who do not speak a similar language by converting one spoken or written language
- Provide written translation services
- Follow up with patients, which may include making telephone calls and documentation
- Provide language interpretation to non-English speaking patients
- Be compliant with the full law and fully cooperate with the compliance program
- Attend work on a daily basis and be at work on time
- Be a team player
- Report absences in accordance with personnel policies and procedures
- Ensure work is accurate, neat, thorough, and completed on time
- Maintain a positive attitude, be cooperative, and considerate of others
- Be dependable and accept responsibility for assignments and duties given
- Dress and act in a professional manner and adhere to all safety standards
- Participate in staff meetings, be courteous and polite with patients and other staff
- Maintain confidentiality
Requirements
- High School diploma or equivalent; experience may be substituted for education
- At least one year of health care related experience
- Knowledge of medical terminology, practice and procedure
- Understand medical terminology
- Possess mathematical skills
- Accurate keyboarding skills
- Ability to process work error-free
- Ability to use standard office equipment, including computers, photocopiers, and facsimile machines
- Ability to learn, understand, and use Internet insurance eligibility systems
- Excellent interpersonal and customer service skills
- Excellent telephone etiquette
- Teamwork and communication skills
- Treat all patients, co-workers, and managers with courtesy and respect
- Knowledge of cultural customs of the groups and communities using the specified language(s)
- Cognitive reasoning
- Clear thinking in high-pressure situations
- Ability to prioritize and withstand pressure of continual work with variable requirements
- Ability to concentrate and maintain accuracy despite frequent interruptions
