Interpreter

About This Role

This interpreter role in the Neighborhood PACE program provides English/Spanish interpretation for patients and staff in PACE Centers. The interpreter will enhance the quality of services for patients with Limited English Proficiency (LEP).

Responsibilities

• Demonstrate thorough knowledge of and adhere to the Code of Ethics governing the behavior and activities of all NeighborHealth interpreters, including safeguarding patient confidentiality, direct verbatim interpretation, professional demeanor, and continuing education/skill development
• Competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency, once trained
• Answer all incoming calls from the Interpreter Services Line with last minute requests from departments
• Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed
• Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas

Requirements

• Completion of a medical interpreter certification program
• 1-2 years of interpreting experience in a medical setting in the United States
• Verbal and written bilingual skills
• Demonstrates competence in the provision of culturally appropriate interpretation
• Able to perform different interpreting modes
• Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues
• Understanding of patient rights
• Highly motivated and able to prioritize

Nice to have:

• Experience working with the older adult population
• Computer skills

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement plan
• Tuition reimbursement
• Flexible spending and transportation accounts
• Paid holidays, vacations, sick, and personal time
• Generous staff development benefit
• Excellent malpractice coverage
• Pet insurance
• Free parking
• And much more

About the Company

NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the country. It serves the greater Boston area with a strong commitment to the health and well-being of its patients and communities.