About the role
Position-Analyst/Sr Analyst
Location-Noida and Gurgaon
US Shift- both Sides cab Avaialble
Interested candidates can share CV at surbhi.malhotra@nlbtech.com
Subject line should be "Application for Customer Support"
Role & responsibilty
- Handle inbound customer calls per day related to banking products and services
- Resolve Level 1 customer queries accurately within defined turnaround times
- Provide clear information, service support, and ensure first-call resolution wherever possible
- Follow all process guidelines, quality standards, and compliance requirements
- Maintain high standards of attendance, productivity, and schedule adherence
Preferred candidate profile
- Strong verbal communication skills with clear articulation
- Hands-on experience managing high-volume inbound customer interactions in a contact centre environment
- Willingness to work in a voice-based, customer-facing inbound process on a daily basis
- Strong customer-centric attitude with a problem-solving mindset
- Demonstrates patience, empathy, and active listening skills while handling customer queries
- Ability to follow defined processes, scripts, and compliance guidelines
- Open to a performance-driven work culture, including productivity, quality, and adherence metrics
- Willingness to work in rotational shifts as per business requirements
- Displays positive behaviour, resilience, and accountability in a fast-paced environment
- Proven track record of good attendance and schedule adherence
- Comfortable receiving feedback and coaching to improve performance
- Should be reliable, disciplined, and professional at work
Qualifications
- Minimum: 10+2 / Graduate in any discipline.
- 3+ years of experience in voice process/customer service.
- Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.
Shift & Work Environment
- Shifts: 24/7 rotational shifts. Must be willing to work on Saturdays and Sundays as required.
- Week Offs: Two days off per week, which may include split week offs based on business needs.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at NLB Services was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.