About the role
Hiring for Leading ITES Company In Kolkata for Customer Support
To Apply, Whatsapp Hi @ 9151555419
Available Roles
> Customer Support
Any Graduate/Undergraduate Fresher
Upto 19 K In Hand
Travel Allowance - Rs.1400/-
5 Days Work
Rotational Shift
Cabs available
Job Location - Kolkata
A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.
Key Responsibilities:
Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.
Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.
Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
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Questions, answered
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