International Services Representative

Job Description Under general supervision, responsible for advising and educating international students, exchange visitors, scholars, faculty, staff, and academic units on federal immigration regulations as they apply to higher education.

Responsibilities

• Responsible for advising, consulting, guiding, enrolling and retaining qualified international students on F-1 visas using a consultative to approach to guide and support prospective international students through the process.
• Serves as the F-1 Designated School Official (DSO) and also Alternate Responsible Officer (ARO) for J-1 program, including official liaison to governmental agencies and ensures compliance with immigration regulations.
• May consult with leadership and legal council regarding complex immigration cases.
• Plans, develops and conducts workshops to educate the international community at the institution to include international students, faculty, and staff on current U.S. immigration regulations and compliance requirements.
• Develops and maintains relationships with schools and colleges regarding exchange visitor requirements for their respective international faculty, staff, scholars.
• Maintains knowledge of U.S. immigration regulations.
• Assist and plans cultural programs for institution stakeholders.
• Assists in monitoring foreign government policies and actions that may impact operations.
• Performs all other duties as assigned.

Qualifications

• Commitment to and understanding of the unique needs of international students on F-1 visas.
• Proficiency in planning, organizing, assessing and delivering a wide variety of events for a range of students.
• Ability to research and analyze information, including government documents and regulations, to solve problems.
• Excellent interpersonal and communication skills, including strong writing ability, presentation skills, and the ability to communicate effectively to non-native speakers of English.
• Strong analytical and decision making skills with the ability to resolve complex issues.
• Strong knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint) required.

Education

Bachelor's Degree is required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Required Skills One year of administrative experience is required.

About Us The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture .

Benefits Overview UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical

• UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental

• Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision

• Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability

• Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs

• Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement

• Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off

• A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.

• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.

• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.

• Holidays: 12 set paid holidays each year.

Discounts

• Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.