About the role
Job Responsibilities
- Handle customer queries through live chat in a professional and timely manner.
- Understand customer requirements and provide appropriate product and service solutions.
- Troubleshoot customer issues and provide accurate resolutions.
- Maintain high customer satisfaction through prompt and courteous support.
- Handle multiple chat conversations simultaneously while meeting response-time targets.
- Update and maintain accurate customer records and interaction details in the CRM system.
- Follow company policies, quality standards, and data privacy guidelines.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Meet key performance metrics such as CSAT, FRT, AHT, and Resolution Rate.
Eligibility Criteria
- Minimum qualification: 10+2.
- Diploma (3 years), Undergraduate, BE/B.Tech, or Graduate from any stream.
- 13 years of relevant experience required.
- Excellent verbal and written English communication skills.
- International chat process experience is mandatory.
- Immediate joiners will be preferred.
Salary and Benefits
- Salary: Up to 34 LPA.
- 5 days working.
- 2 rotational weekly offs.
- 24/7 rotational shifts.
- Two-way free cab facility.
- Opportunity to work in an international customer service environment.
How to Apply
Interested candidates can share their updated resume with:
HR: Vandana
Email: vandana.vaddamalla@intouchcx.com
Contact: 7075920946
Important: Please mention "HR Vandana" on your resume while applying.
Important Notice
IntouchCX does not charge any fees for job offers, interviews, registration, or recruitment. Candidates are advised to beware of anyone requesting registration fees, refundable deposits, or any form of payment.
Candidates with International Chat Process experience are encouraged to apply.
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