About the role
* Skills: Excellent Communication
* Location: Bangalore
* Work Timings: only Night shift
* Interview Mode: Virtual mode
•Experience: 1 Year to 4 years
* Qualification: 12th or Graduate
* Key Responsibilities
* Handle inbound and outbound customer calls for international clients, providing support on HR-related queries, document uploads, onboarding issues, and operational requests.
* Resolve customer issues efficiently while ensuring a high level of customer satisfaction and adherence to service standards.
* Accurately document customer interactions, maintain detailed case records, and update CRM systems in a timely manner.
* Communicate clearly and professionally in English, ensuring a positive and seamless customer experience.
* Consistently achieve key performance indicators (KPIs), including quality, productivity, customer satisfaction, and service-level targets.
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