Internal Communications Specialist

About This Role

This role is for an Internal Communications Specialist who will create communications that keep employees informed, connected, and engaged. You will work closely with leaders and teams across the company to develop communications, maintain important company resources, and ensure employees have accurate, consistent information when they need it. The specialist will also own the accuracy and organization of operating manuals and other key documentation, partnering with subject-matter experts and senior leaders to gather and translate information.

Responsibilities

• Create clear, engaging content for internal channels, including newsletters, Slack, company-wide and clinic announcements, leadership messages, and employee campaigns
• Manage the internal communications content calendar and ensure recurring communications are delivered accurately and on time
• Highlight employee achievements, company culture, milestones, and important updates through engaging storytelling
• Adapt messaging for different audiences, channels, and communication needs
• Draft and refine executive updates, company announcements, town hall materials, video messaging, and other leadership communications
• Partner directly with senior leaders to understand their goals and translate their input into polished, effective messaging
• Ensure leadership communications are accurate, timely, and aligned with Milan’s voice and broader company messaging
• Own the accuracy, organization, and ongoing maintenance of Milan’s operating manuals
• Manage version control, publishing, archiving, and approved updates to ensure employees have access to current information
• Coordinate change requests with department leaders and subject-matter experts, ensuring updates receive appropriate review and approval
• Create templates, standard language, and communication resources that help leaders effectively communicate with their teams
• Lead recurring internal communications meetings and cross-functional committees, including agendas, follow-up items, and project tracking
• Manage communication projects and company-wide initiatives from planning through execution
• Coordinate timelines, messaging, materials, logistics, and stakeholder input across multiple departments
• Help keep leaders informed and ensure messaging remains aligned across the organization
• Review internal communications for accuracy, clarity, consistency, grammar, and tone
• Maintain Milan’s brand voice and communication standards across channels and documents
• Take ownership of the quality and accuracy of communications before they are distributed

Requirements

• 2+ years of experience in professional writing, copywriting, corporate communications, technical documentation, or a related area