About This Role
This role is responsible for creating and maintaining internal communication materials that support the credit union's objectives, enhance employee engagement, and reinforce the company's purpose, mission, and values. This includes written communications, optimizing Microsoft 365 usage, and light graphic editing.
Responsibilities
- Manage the internal communications process in collaboration with the Director of Corporate Communications
- Create grammatically-correct, engaging content for internal campaigns and communication needs, including graphic components
- Plan and manage an internal content calendar aligned with departmental and organizational goals
- Manage the front-end of the SharePoint-based intranet, "PartnerNet"
- Review and edit content for the intranet
- Post and publish timely, reader-friendly, error-free content on the intranet
- Manage the lifecycle of existing intranet content
- Oversee departmental pages on the intranet, including training designees and ensuring content adheres to brand and quality standards
- Optimize page structure, navigation, and out-of-the-box features of the intranet in partnership with IT
- Manage the use of the internal outage and alert system, including real-time monitoring, content creation, review, editing, targeting, and sending
- Manage content for internal digital screens, including content calendar and graphic creation
- Identify, build, and implement ways to utilize Microsoft 365 software (Power Automate, Forms, SharePoint lists) to minimize manual communication processes
- Stay current on new Microsoft 365 features as they apply to communications and productivity
- Share Microsoft 365 best practices with the Corporate Communications team, Marketing department, and the organization
- Support the Marketing department with additional tasks, projects, and initiatives as needed
- Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed
- Report gaps in policies, procedures, and operating controls to leadership
Requirements
- BA or BS degree in Communications, English, Business, or a related field
- 5 years of experience in an office environment
- Strong, demonstrated written communication skills
- Demonstrated ability to figure out new technologies as they emerge
- Proficiency with the Microsoft 365 suite (Excel, PowerPoint, Word, Outlook, Teams, etc.)
- Excellent organizational skills
- A strategic, detailed-oriented approach to tasks
- The ability to work both independently and within a team environment
- Comfort with ambiguity: Able to adapt to evolving priorities and incomplete information, using critical thinking and informed judgment to progress work
