The Internal Communications Specialist processes internal communication data and resolves related issues while ensuring documentation is up to date and knowledge is shared within the team. This role suits a candidate with experience in internal communication who can work independently and collaborate with various stakeholders.
Responsibilities
Process Internal Communication data correctly and timely according to project deadlines and expected quality
Interact with the Client daily via the agreed interaction model
Work on resolving Internal Communication related issues
Cooperate with other delivery team members
Ensure documentation is up to date
Ensure knowledge sharing with other team members and work coordination in the team
Write, edit, and proofread articles for Internal Communications
Write copies for branding collaterals like posters, brochures, etc.
Create video scripts
Co-ordinate with business units to gather information and craft articles, messages, or newsletters
Be responsible for managing content and updating the intranet using internal content management tools
Create messages and newsletters using internal tools
Write and edit for marketing collaterals
Work with and manage internal stakeholders independently and ensure a high level of stakeholder satisfaction
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
Design communication campaigns and events from start to finish
Secure translations and quality checks
Schedule and publish content across channels
Manage logistics and vendors for events
Identify and assess opportunities to improve campaigns adoption
Manage technical setup and implement changes and test improvements
Offer technical input and feedback on customisations
Lead conversations with stakeholders
Conduct webinars globally
Requirements
4 - 7 years of experience in Internal Communication
Knowledge of process specific systems/tools
Attention to details
Good knowledge of MS Office
Good communication skills
Ability to cooperate smoothly with other team members
Willingness to work in a complex and dynamic environment
Ability to influence leaders and guide communication best practices
At least 5+ years writing experience and handling of content management systems for publishing on sites like intranets
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Proficiency in English, thorough understanding of both spoken and written language
Can work independently and self-manage priorities
Have a sharp eye for detail
Must be able to work independently and work as part of a team; can collaborate efficiently with a larger team
Can work independently with stakeholders and marketers on content pieces and campaigns
Robust writing skills - the selected candidate will be writing and editing content on a daily basis
University degree in English/Comparative Literature
Exposure to a diverse and inclusive work environment
Ability to multi-task and manage more than one project at a time working under tight deadlines
Strong organizational and project-management skills
Should be able to create content for Sharepoint, Email, Viva Engage and other client platforms/systems
Experienced knowledge of SharePoint content sites, Excel & PowerPoint
Nice to have:
Additional degree in journalism, media studies or related qualification preferred
Basic ability of graphic designing on the client dedicated tool
Basic ability of Video Editing
Proficiency in presentations and communication skills
Out-of-the-box creative thinker who understands the trends and comes up with innovative content
Channel & Digital Expertise, particularly: Knowledge of internal communication platforms: Poppulo, SharePoint, Teams, Viva Engage, newsletters, intranet systems, Brightcove, TriplePlay, 3Play, Stream, Brandforlder, DeepL, Creative Cloud, Slido
Important Details
Team: Cooperate with other delivery team members and other team members
About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries.
