Internal Communications Specialist

About This Role

The Internal Communications Specialist processes internal communication data and resolves related issues while ensuring documentation is up to date and knowledge is shared within the team. This role suits a candidate with experience in internal communication who can work independently and collaborate with various stakeholders.

Responsibilities

• Process Internal Communication data correctly and timely according to project deadlines and expected quality
• Interact with the Client daily via the agreed interaction model
• Work on resolving Internal Communication related issues
• Cooperate with other delivery team members
• Ensure documentation is up to date
• Ensure knowledge sharing with other team members and work coordination in the team
• Write, edit, and proofread articles for Internal Communications
• Write copies for branding collaterals like posters, brochures, etc.
• Create video scripts
• Co-ordinate with business units to gather information and craft articles, messages, or newsletters
• Be responsible for managing content and updating the intranet using internal content management tools
• Create messages and newsletters using internal tools
• Write and edit for marketing collaterals
• Work with and manage internal stakeholders independently and ensure a high level of stakeholder satisfaction
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Design communication campaigns and events from start to finish
• Secure translations and quality checks
• Schedule and publish content across channels
• Manage logistics and vendors for events
• Identify and assess opportunities to improve campaigns adoption
• Manage technical setup and implement changes and test improvements
• Offer technical input and feedback on customisations
• Lead conversations with stakeholders
• Conduct webinars globally

Requirements

• 4 - 7 years of experience in Internal Communication
• Knowledge of process specific systems/tools
• Attention to details
• Good knowledge of MS Office
• Good communication skills
• Ability to cooperate smoothly with other team members
• Willingness to work in a complex and dynamic environment
• Ability to influence leaders and guide communication best practices
• At least 5+ years writing experience and handling of content management systems for publishing on sites like intranets
• Proficiency in English, thorough understanding of both spoken and written language
• Can work independently and self-manage priorities
• Have a sharp eye for detail
• Must be able to work independently and work as part of a team; can collaborate efficiently with a larger team
• Can work independently with stakeholders and marketers on content pieces and campaigns
• Robust writing skills - the selected candidate will be writing and editing content on a daily basis
• University degree in English/Comparative Literature
• Exposure to a diverse and inclusive work environment
• Ability to multi-task and manage more than one project at a time working under tight deadlines
• Strong organizational and project-management skills
• Should be able to create content for Sharepoint, Email, Viva Engage and other client platforms/systems
• Experienced knowledge of SharePoint content sites, Excel & PowerPoint

Nice to have:

• Additional degree in journalism, media studies or related qualification preferred
• Basic ability of graphic designing on the client dedicated tool
• Basic ability of Video Editing
• Proficiency in presentations and communication skills
• Out-of-the-box creative thinker who understands the trends and comes up with innovative content
• Channel & Digital Expertise, particularly: Knowledge of internal communication platforms: Poppulo, SharePoint, Teams, Viva Engage, newsletters, intranet systems, Brightcove, TriplePlay, 3Play, Stream, Brandforlder, DeepL, Creative Cloud, Slido

Important Details

• Team: Cooperate with other delivery team members and other team members

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries.