Internal Communications Manager

About This Role

This individual contributor role shapes Coinbase's employee experience and reinforces its mission, strategy, and culture. The Internal Communications Manager will serve as a strategic communications partner to executive and senior leaders, ensuring best-in-class internal communications in an AI-native company. The role reports to the Director of Internal Communications.

Responsibilities

• Own complex communications plans, from strategy and planning through execution and analysis
• Advise leaders and partners, bringing a deep understanding of the company mission, strategy, and culture, as well as the needs and dynamics of the team(s) you support
• Support and execute team-wide and company-wide events (i.e., drafting presentations and talking points, advising on event flow and structure, preparing speakers, etc.)
• Proactively identify opportunities and build systems, including AI-enabled tools and workflows, that uplevel and scale internal communications across a globally distributed, remote workforce
• Measure communications effectiveness using data, feedback, and experimentation to drive continuous improvements
• Partner with Internal and External Communications teammates and cross-functional partners to support proactive and reactive communications and coordinate internal issues and change management

Requirements

• 7+ years of experience in internal, external, or corporate communications, media/journalism, product marketing, or another writing-intensive role
• Excellent written and verbal communication skills, with a consistent focus on clarity and brevity
• Experience partnering with leaders and cross-functional stakeholders on communications initiatives, with examples of ability to influence stakeholders and adapt work style accordingly
• Demonstrated ability to responsibly use generative AI tools and copilots in daily workflows, maintain human oversight, and deliver business-ready outputs that improve efficiency, cost, or quality
• Resilience and an even-keeled in face of organizational change, shifting priorities, and communication with a highly distributed or remote workforce
• Strong organizational skills, with the ability to plan and prioritize multiple work streams, move between strategy and hands-on execution, balance speed and quality, and develop fluency in crypto
• Able to think and do, someone who can both generate ideas and is proactive in implementing them
• Able to balance speed and quality, with an acute sense for what matters most in a given moment

Benefits

• Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k))

Important Details

• Application limit: Candidates may submit a maximum of 3 applications within a 6-month period