About This Role
This role involves building and managing the systems, channels, and programs that keep employees informed and aligned with the company's mission and future. You will shape the internal AI narrative and advise executives on critical communication moments, partnering with senior leaders and cross-functional teams to deliver clear, consistent messaging across the organization.
Responsibilities
- Act as a trusted communications partner to leaders, shaping strategy, programming, and content for internal audiences
- Own high-impact executive content including talking points, emails, presentations, and Slack messages for major company moments such as All Hands and Half-Yearly Business Reviews
- Work closely with leaders to transform strategies or initiatives into clear, compelling stories that resonate across the company
- Own the narrative that connects day-to-day work to the broader opportunity in fintech infrastructure and AI
- Own internal communications strategy, from All Hands and HBRs to weekly Q&A sessions, organizational announcements, and major updates
- Help employees understand the business direction and how their work connects to the mission
- Ensure messaging is consistent, clear, and effective at scale
- Own the internal AI narrative, helping employees understand the company’s AI strategy and its impact on their work
- Collaborate with internal teams—including People, Workplace, Security, Finance, and Legal—to ensure employee communications are clear and aligned with overall strategy
- Align internal and external narratives around major moments such as product launches, fund raises, and M&A announcements
- Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded
- Lead change communications for key initiatives, guiding employees through transitions with clarity and confidence
- Define and own the internal communications operating model, covering channels, cadences, content types, and editorial calendar
- Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats
- Integrate AI tools into communications practice and establish how AI augments internal comms work
- Create repeatable playbooks and templates for recurring programs (All Hands, organizational changes, executive communications) that scale without adding headcount
- Own and continuously improve the intranet and internal platforms as communication infrastructure
- Identify and execute ways to highlight the company’s culture and showcase the team’s strengths on social media, such as the Woven campaign
- Own and continuously improve content
- Partner with internal teams to create blog content that illustrates what it is like to work at the company
