About the role
What you'll do?
- Drive and own end-to-end marketing operations, ensuring programs are rolled out, and scaled effectively to support vertical service level performance
- Design, build, and deploy AI-powered bots and workflows using AI tools (Claude, GPT, Gemini) to automate and facilitate marketing operations tasks
- Establish and maintain operational processes, playbooks, and SOPs to support consistent execution at scale
- Stay current on AI tooling and marketing ops best practices, proactively identifying opportunities to improve efficiency
What You'll Need
- Interest in start-ups and travel products
- Fluent spoken and written English or Chinese
- Result-oriented and detail-focused
- A start-up attitude — highly collaborative with an entrepreneurial, roll-up-your-sleeves mindset, comfortable working independently when needed
- Team player able to operate in a matrix environment that's fast-paced and constantly evolving
Nice to Have
- Prior experience with marketing operations, program management, or growth operations, ideally in travel, e-commerce, or a fast-scaling start-up
- Hands-on experience with AI tools (e.g., Claude, ChatGPT) for workflow automation or building simple bots/agents
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