Intermediate IT Support / IT Technician - DEC

About This Role

This IT Support role involves providing technical assistance to users and managing the installation, configuration, and maintenance of IT equipment and workstations. The position suits an IT technician with a college degree who is looking to provide comprehensive technical support.

Responsibilities

• Provide IT support to users
• Install, configure, and maintain IT equipment
• Diagnose and resolve common technical incidents
• Participate in the deployment of workstations and peripherals
• Provide support for Microsoft environments and the Microsoft Office suite
• Configure and support Active Directory, Citrix, and Outlook environments
• Follow up on requests and incidents
• Produce documentation and maintain equipment inventory
• Participate in the continuous improvement of support services

Requirements

• Hold a college diploma (DEC) in IT
• Possess a minimum of three (3) years of experience as an IT technician
• Have experience in complex technological environments
• Possess relevant experience in user support
• Have experience in the installation and support of workstations, laptops, tablets, and printers
• Possess knowledge of Microsoft, Active Directory, Outlook, SCCM, WSUS, and Citrix environments
• Demonstrate good analytical and problem-solving skills
• Possess an excellent client approach
• Demonstrate autonomy, rigor, and professionalism
• Demonstrate good team spirit and high adaptability

Benefits

• Remote work and flexibility to adapt to family obligations
• Entrepreneurial culture fostering creativity and innovation
• Flexible hours (depending on the type of employment contract)
• Leave for illness and family events
• Adapted IT tools
• Fulfilling and motivating workspace
• Social and environmental initiatives
• Workplace learning program
• Career path

Important Details

• Locations: Lanaudière - Remote work with possibility of occasional on-site presence

About the Company

TEHORA is a Quebec multidisciplinary firm recognized for the excellence of its professional services in technical and project management, nationally and internationally. The company's mission is to support clients in realizing their projects through its expertise and creativity. Since its creation in 2017, TEHORA's team of professionals has experienced exponential growth by meeting significant needs in multidisciplinary project management in the fields of transport, civil engineering, IT, and more. TEHORA stands out for its corporate culture, focused on employee happiness and diversity.